Emergency Services at JCMC

Welcome to our Emergency Department

At Jersey City Medical Center’s Emergency Department, we strive to provide the best care possible for our patients. This page is designed help you understand our services and know what to expect during our visit to the Emergency Department. If you have further questions after reviewing this information, please don’t hesitate to ask an Emergency Department staff member.

The first person you will see when you arrive is the triage nurse.

Triage

Triage is the beginning of the medical treatment process in the Emergency Department. It is performed by a licensed medical professional who determines the severity of each patient’s condition so that the most acutely ill and injured patients are seen first. The Triage Nurse checks temperature, blood pressure, pulse, and respiration, and takes a brief medical history to evaluate a patient’s condition. The Triage Nurse may also request a urine specimen, draw blood, or send a patient for an x-ray in order to speed up their care.

Registration

In order to create a permanent record of each visit, patients will be asked to provide one or all of the following: a driver’s license, social security card, insurance information, address, phone number, and other information. They will also need to sign consent forms, giving us permission to treat them. If patients have a doctor, or go somewhere routinely for their care, they should inform the registrar and the medical staff so their doctor can be notified.

We treat all patients regardless of their ability to pay. If a co-payment/deductible is required from a patient’s insurance company, a member of the Patient access Department will ask for this collectible after the medical screening exam.

If patients do not have insurance and need financial assistance, they should call 201-915-2936.

Admission

Patients requiring admittance to the hospital will be informed of their floor and bed location.

Discharge

Patients will be given complete instructions for follow-up care before they leave the Emergency Department. They should not leave the Emergency Department until they receive and understand all the information necessary for their follow-up care. All prescriptions should be filled and follow-up appointments made as soon as possible.

Visitors

In order to ensure the best care, protect privacy, and provide a safe environment for all our patients – we initially ask relatives and friends to remain in the waiting room unless their presence is absolutely necessary for the care of the patient. After the physician has completed the medical evaluation, one visitor may be allowed to stay with each patient. However, as space in the Emergency Department is limited, it is essential that visitors remain at the patient’s bedside while inside the treatment area.

Visitors and patients should feel free to approach the Patient Advocate/Greeter or a member of our Security Staff with any questions regarding patients while they are waiting.

Our Emergency Team

The Emergency Department at Jersey City Medical Center is a Level II Trauma Center, staffed 24 hours a day by board certified and board-eligible emergency physicians from Emergency Medical Associates (EMA), one of the premier emergency physician groups in the country. It is supported by a comprehensive team of healthcare professionals, including highly skilled nurse practitioners and physician assistants.

Waiting Time

Patients are treated according to the seriousness of their condition and not in order of arrival. Waiting times will vary if patients require a special room or laboratory or x-ray results to be completed. Our goal is to provide the highest quality of clinical care to all patients in a timely manner. Our state-of-the-art clinical information systems allow us to closely monitor our waiting times and operations.

Billing Information

Patients or their insurance companies will receive several bills for their visit to the Emergency Department. One bill is from the hospital; physician services are billed separately.

We are committed to quality patient care. If your visit did not meet or exceed your expectations, please contact:

Nurse Manager, Emergency Department
201-915-2188

Physician Director
201-915-2928

You will also receive a survey in the mail asking you to rate your visit to the Emergency Department on a scale of 1 to 5. If at any time during your visit you feel that we cannot achieve a score of “5” or “Very Good”, please let us know immediately.

If you have any questions when you receive your bills, please call the appropriate number below:

Jersey City Medical Center
for Emergency Department facility use, procedures, and supplies: 201-770-3700

Liberty Emergency Medical Associates LLC
for Emergency Department physician professional services: 800-345-0064

Jersey Liberty Radiology
for Radiology physician services, if applicable: 866-688-8613